ONA Jewellers Help & Advice

Yes. ONA Jewellers is an authorised retailer for all the brands we stock.

Yes. All watches include a manufacturer’s warranty of 12–24 months, with most covered for 24 months.

Yes. Most jewellery and watches are supplied in their original branded presentation box. For postal orders, the presentation box may vary depending on the size of the item and the packaging required for safe delivery.

No. However, we can provide a gift bag for a small additional charge.

Yes. Gift vouchers are available to purchase in-store.

UK delivery is by Royal Mail Tracked for £4.95, and it is free on orders of £100 or more. Royal Mail Tracked 24 is available for £8.95 (this remains chargeable on orders over £100).

Delivery charges for the Republic of Ireland and international destinations are shown at checkout. See our Shipping Policy for full details.

Orders are processed and dispatched Monday to Friday, excluding public holidays. Our cut-off time is 2:30pm, and orders placed after 2:30pm are processed from the next working day.

Royal Mail Tracked 24 orders placed before 2:30pm Monday to Friday are dispatched the same day, subject to stock availability and order verification.

Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking information. If your order has not arrived, please email sales@onajewellers.com with your name and order number and we will investigate it for you.

Yes. Free Click & Collect is available from ONA Jewellers in the Kennedy Centre, Belfast. Orders placed before 3:00pm Monday to Friday can be prepared for collection.

Please wait until you receive your Ready to Collect email before travelling to the store, and bring your order confirmation and photographic ID.

Yes. We deliver to the Republic of Ireland and selected international destinations using a tracked delivery service. Available destinations and delivery charges are shown at checkout. If your country is not available, please email sales@onajewellers.com.

International orders may be subject to import duties, taxes or customs charges, which are the responsibility of the recipient.

Yes. You can cancel your order within 14 days of receiving your goods. Email sales@onajewellers.com with your full name, order number, address and details of the item, and we will send you return instructions. The item must then be returned to us within 14 days.

Items must be unworn, unused and in their original condition, with all original packaging, tags, certificates and presentation boxes. Return postage for change-of-mind returns is your responsibility.

Earrings and body jewellery can only be returned if the hygiene seal is intact, and personalised or specially made items cannot be returned for a change of mind. See our Returns & Refunds Policy for full details.

We do not offer cash or card refunds for in-store purchases that are unsuitable. Unsuitable items can be returned within 14 days for an exchange or credit note, provided they are unworn, unused, in their original condition and packaging, and accompanied by your receipt.

Personalised items, special orders, sale items, pre-owned items, earrings and body jewellery are excluded. This does not affect your statutory rights.

Please email sales@onajewellers.com as soon as possible with your full name, order number, address and details of the problem. We may ask for photographs so we can assess the issue and arrange the next steps. Your statutory rights are not affected.

If you are buying a ring from ONA Jewellers, we will measure your finger free of charge. We also sell ring sizers, and the cost will be deducted from a future ring purchase.

In most cases, yes. We offer a professional ring sizing service and can make many rings bigger or smaller.

Not every ring can be resized. It depends on the design, the stone setting and how much the ring needs to be enlarged or reduced, so we will inspect your ring and advise first.

No. Unless otherwise stated, our pendants are sold without a chain. We stock a large range of chains to suit most pendants.

Yes. We stock a wide range of gold and silver chains in various styles and lengths.

As a general guide:

• 14 inches: children
• 16–18 inches: short
• 18–20 inches: medium
• 20–22 inches: long
• 24 inches or more: extra long

Everyone’s neck and preferred fit are different, and our team will be happy to help.

Usually, yes. We will recommend a chain with the correct style, thickness and length for your pendant.

Our jewellery repair service is available in-store only, and you do not need an appointment. Simply bring your jewellery into ONA Jewellers and we will inspect it, discuss the repair and provide an estimate before any work is carried out.

The cost depends on the repair required. We will inspect your jewellery and provide an estimate before any work is carried out.

Most jewellery repairs are completed within one week.

Yes. We repair jewellery purchased from other jewellers, subject to inspection.

Yes. We repair many gold and silver chains.

Yes. We can replace many gemstones and cubic zirconia, subject to availability.

Yes. We will carefully assess your jewellery and advise on the most suitable repair.

Prices start from £9.95, depending on the make and model.

Usually, yes. Most battery replacements are completed the same day, often within one hour, depending on our workload.

Yes, including watch bracelets purchased elsewhere. Most bracelet adjustments are completed the same day, often within one hour, depending on our workload.

Yes. We stock a large range of replacement straps, with most fitted the same day, depending on our workload.

Yes. Our watch repair service is available in-store only. Bring your watch into ONA Jewellers and we will inspect it, advise on the repair required and provide an estimate where possible before any work is carried out.

Most watch repairs are completed within two weeks, depending on the availability of replacement parts.

Yes. We offer an in-store bespoke jewellery design service, creating one-off rings and pendants to your requirements.

No. Our bespoke service creates new, one-off designs. We do not customise existing designs.

Visit us in-store to discuss your ideas. We recommend making an appointment so we can give you dedicated time. We will then guide you through the design process from start to finish.

The timescale depends on the design. We will provide an estimated completion date during your consultation.

Yes. We will help you choose the most suitable precious metal for your design, and we can source a wide range of diamonds and coloured gemstones.