Shipping policy
£4.95 UK | FREE £100+ | £8.95 Tracked 24 | £9.95 Ireland | FREE Click & Collect
United Kingdom
Royal Mail Tracked
£4.95
FREE on orders of £100 or more
Royal Mail Tracked 24
£8.95
Royal Mail Tracked 24 remains chargeable on orders over £100.
Republic of Ireland
Tracked Delivery
£9.95
FREE Click & Collect
Free Click & Collect is available from ONA Jewellers, Belfast.
Orders placed before 3:00pm Monday to Friday can be prepared for collection. Please wait until you receive your Ready to Collect email before travelling to the store.
Please bring your order confirmation and photographic ID when collecting your order.
International Delivery
We deliver to selected international destinations using a tracked delivery service.
Available destinations and delivery charges will be displayed at checkout.
If your country is not available at checkout, please contact sales@onajewellers.com.
International orders may be subject to import duties, taxes or customs charges. Where applicable, these charges are the responsibility of the recipient.
Dispatch
Orders are processed and dispatched Monday to Friday, excluding public holidays.
Our order cut-off time is 2:30pm. Orders placed after 2:30pm will be processed from the next working day.
For Royal Mail Tracked 24, orders must be placed before 2:30pm Monday to Friday for same-day dispatch, subject to stock availability and order verification.
Once your order has been dispatched, you will receive a confirmation email with your tracking information.
High-Value Orders
For security and insurance purposes, higher-value orders may be upgraded to an appropriate insured and/or signature-required delivery service at no additional cost to you.
A signature or additional order verification may be required for certain purchases.
Delivery & Tracking
Delivery times may vary and any delivery timeframe shown at checkout is an estimate.
If your order has not arrived or you have a delivery query, please contact sales@onajewellers.com with your name and order number, and we will investigate it for you.
Please ensure your delivery address is correct before completing your order. If you notice an error, contact us as soon as possible.
Nothing in this Shipping & Delivery Policy affects your statutory rights.