Terms of service
These Terms & Conditions apply to purchases made through the ONA Jewellers website.
By placing an order with us, you agree to these Terms & Conditions together with our Returns & Refunds Policy, Shipping & Delivery Policy and Privacy Policy.
Nothing in these Terms & Conditions affects your statutory rights.
About ONA Jewellers
This website is operated by ONA Jewellers.
Our website allows customers to browse and purchase jewellery, watches, gifts and related products online.
For any questions regarding these Terms & Conditions or an order, please contact:
Products & Product Information
We take reasonable care to ensure that product descriptions, specifications, prices and images displayed on our website are accurate.
Due to differences in screens, photography and lighting, colours and appearance may vary slightly from the physical product.
Measurements, dimensions and weights shown on product pages are approximate unless otherwise stated.
Natural gemstones, pearls and other natural materials may have individual variations in colour, pattern and appearance. These natural variations are not considered defects.
Customers should refer to the individual product description and specifications for details of the product and what is included with their purchase.
Product Images & AI-Assisted Image Enhancement
ONA Jewellers takes care to ensure that product images displayed on our website provide an accurate representation of the products offered for sale.
Some product images may be professionally edited or enhanced using AI-assisted image technology to improve image quality, sharpness, lighting, backgrounds, positioning or consistency of presentation across the website.
AI-assisted editing is used for presentation purposes only and is not intended to materially alter the design, appearance or characteristics of the product being offered for sale.
Due to differences in screen settings, photography, lighting and image presentation, colours and appearance may vary slightly from the physical product.
Customers should refer to the individual product description and specifications for full details of the product and what is included with their purchase.
Prices & VAT
All prices displayed on the ONA Jewellers website are shown in the applicable currency and include VAT where applicable.
Delivery charges, where applicable, will be clearly displayed before you complete your order.
We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted by us.
Placing an Order & Stock Availability
When you place an order through our website, you will receive an email acknowledging that we have received your order.
This acknowledgement does not mean that your order has been accepted.
Your order is accepted when we send you confirmation that your order has been dispatched.
We make every reasonable effort to ensure that stock information displayed on our website is accurate. However, because products may also be sold through our physical store, there may occasionally be circumstances where an item ordered online is no longer available.
If we are unable to fulfil your order, we will contact you as soon as possible.
Where payment has already been taken for an item we cannot supply, the appropriate amount will be refunded to the original payment method.
Payment, Security & Order Verification
Payment must be made using one of the payment methods available at checkout.
For security and fraud-prevention purposes, ONA Jewellers may carry out additional verification before accepting or dispatching an order.
For certain orders, particularly higher-value purchases, we may contact you to verify information or restrict delivery to an appropriate verified address.
We reserve the right to refuse or cancel an order where we reasonably suspect fraud, unauthorised payment or misuse of our website.
If we cancel an order after payment has been taken, the appropriate refund will be made to the original payment method.
Pricing & Website Errors
We take reasonable care to ensure that prices, descriptions and other information displayed on our website are correct.
Occasionally, a pricing, description, stock or other website error may occur.
If we discover an obvious error relating to an order, we will contact you as soon as possible.
Where appropriate, you will be given the opportunity to proceed using the correct information or cancel the order for a full refund.
Shipping & Delivery
Our delivery services, charges, dispatch arrangements, Click & Collect service and international delivery information are set out in our separate Shipping & Delivery Policy.
For security and insurance purposes, higher-value orders may be upgraded to an appropriate insured and/or signature-required delivery service at no additional cost to the customer.
A signature or additional order verification may be required for certain purchases.
Returns, Refunds & Consumer Rights
Online purchases are subject to our separate Returns & Refunds Policy, which explains your online cancellation and return rights, how to make a return and any applicable exclusions.
Purchases made from our physical store are subject to our separate In-Store Returns Policy.
The policies for online and in-store purchases are different.
Nothing in these Terms & Conditions or our returns policies affects your statutory rights.
Earrings & Body Jewellery
For health and hygiene reasons, earrings and jewellery intended for pierced areas may only be returned following an online purchase where the original hygiene seal or tamper-evident packaging remains intact, except where your statutory rights apply.
Please see our Returns & Refunds Policy for full details.
Personalised, Engraved & Special Orders
Products that have been personalised, engraved, specially made or altered specifically to your requirements cannot normally be cancelled or returned because you have changed your mind.
Please ensure that all names, dates, wording, spelling, sizes and other personalisation information supplied to us are correct before submitting your order.
ONA Jewellers cannot be responsible for errors resulting from incorrect personalisation information supplied by the customer.
If an error is made by ONA Jewellers, or the product is faulty or does not correspond with what you ordered, your statutory rights are unaffected.
Offers, Promotions & Discount Codes
From time to time, ONA Jewellers may offer promotions, discount codes, special offers or gifts with purchase.
Unless otherwise stated, promotional offers cannot be combined with other offers or discount codes.
Promotions may be subject to availability, qualifying purchase values, selected products, brands or specific promotional periods.
Where a free gift is provided subject to a minimum qualifying spend and products are subsequently returned so that the retained order no longer meets the qualifying spend, the free gift must also be returned unused and in its original condition.
We reserve the right to amend or withdraw a promotion where reasonably necessary, without affecting orders already accepted.
Branded Products
ONA Jewellers sells products from a range of recognised jewellery and watch brands.
Products advertised as branded goods are supplied as genuine products from the relevant brand or supply chain.
Brand packaging may vary from time to time and may be subject to availability or changes made by the manufacturer.
Website Content, Copyright & Privacy
The content of the ONA Jewellers website, including ONA-created photographs, graphics, text, descriptions, logos and other material, is protected by applicable intellectual property laws.
Content owned by ONA Jewellers may not be copied, reproduced, distributed or commercially used without our permission.
Third-party trademarks, brand names, logos, product images and other intellectual property remain the property of their respective owners.
We aim to keep our website available and operating correctly but cannot guarantee uninterrupted access at all times.
Personal information provided through our website will be handled in accordance with our Privacy Policy.
Governing Law & Contact Us
These Terms & Conditions are governed by and construed in accordance with the laws of Northern Ireland.
Nothing in these Terms & Conditions affects any mandatory consumer rights you may have under applicable law.
We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or legal requirements.
The Terms & Conditions applicable to an order will be those in force at the time the order is placed.
For questions regarding these Terms & Conditions or an order, please contact:
ONA Jewellers
Email: sales@onajewellers.com